Refund policy

Last updated: August 14, 2026

We want you to enjoy your SUNAHI purchase. This policy explains when a return, replacement, cancellation, or refund may be available.

Return window

You may request a return within 30 days after delivery. To qualify, the item must be unused, unlit, undamaged, and in its original packaging, with proof of purchase.

Before sending anything back, email norbertfazekas.create@gmail.com. If the return is accepted, we will provide the correct return address and instructions. Items returned without prior approval may not be accepted.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement, refund, or other remedy.

Items that cannot be returned

Used or burned candle products and wicks cannot be returned for hygiene and safety reasons unless they are defective. Gift cards, personalized products, and items marked final sale are also non-returnable where permitted by law.

Return shipping

Return shipping costs are the customer’s responsibility unless the product is defective, damaged on arrival, incorrect, or applicable law requires otherwise. Original shipping charges are not refundable except where required by law.

Refunds

We will notify you after the returned item has been received and inspected. Approved refunds are sent to the original payment method, normally within 10 business days. Your bank or payment provider may need additional time to post the refund.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will help when we can, but orders that have already been packed or dispatched may no longer be changed or cancelled.

Your statutory rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.