Shipping policy

Last updated: August 14, 2026

This policy describes how SUNAHI orders are processed and delivered.

Order processing

Orders are normally prepared within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or unusually busy periods, processing may take longer.

Shipping methods and delivery estimates

Available shipping methods, prices, and estimated delivery times are shown at checkout. Delivery estimates begin after dispatch and are not guaranteed arrival dates. Weather, customs, carrier disruption, and other circumstances outside our control may cause delays.

Tracking

When tracking is available, we will email the tracking details after the order is dispatched. Tracking can take a short time to update after the carrier receives the parcel.

Shipping addresses

Please check your address carefully at checkout. If it needs to be corrected, contact us immediately. We cannot guarantee changes after an order has been packed or dispatched, and we are not responsible for delays or losses caused by an incorrect address supplied by the customer.

International orders

International shipments may be subject to customs duties, taxes, or import fees charged by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.

Pre-orders and estimated availability

If a product page shows an estimated availability date or countdown, it is an estimate rather than a guaranteed dispatch date. If a material delay occurs, we will provide an update and explain the available options.

Delayed, lost, or damaged parcels

If tracking has not updated for an unusual period, or a parcel appears lost or arrives damaged, email norbertfazekas.create@gmail.com with your order number. We will work with the carrier and help with the next steps.